My.Unisa.Ac.Za Assignments

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Pietermaritzburg - Delayed, deficient and disappointing. This pretty much sums up the experience a reader, Janet van Eeden, and her son had with the University of South Africa (Unisa) after it approved his application to study a BSc degree but then failed to send study materials before the assignment deadlines.

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Van Eeden said her son had registered for two subjects at the end of February and paid almost R3 000 towards his registration and tuition fees.“His application was accepted after enormous glitches with the website which my IT son was able to fix,” Van Eeden said.“He then heard nothing from Unisa at all until 23 March when he received a password to log onto the website for his course,” she said.“When he logged on, he discovered that the two most important assignments for his course had been due on 8 March, and he had already failed his course as they counted 50%,” she said.“He tried to phone the numbers given for the people in charge of the course and the numbers were disconnected.

And in terms of section 19 (3), if an agreement does not provide a specific delivery date, “the supplier must not require that the consumer accept delivery or performance of the services at an unreasonable time”.

In light of this right I advised Van Eeden to escalate her complaint to the Consumer Goods and Services Ombudsman and will keep you posted on the outcome.

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