Problem Solving Report

Interpersonal relationships fail and businesses fail because of poor problem solving.This is often due to either problems not being recognised or being recognised but not being dealt with appropriately.However well prepared we are for problem solving, there is always an element of the unknown.

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Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.

The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.

It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately though there is no one way in which all problems can be solved.

You will discover, as you read through our pages on problem solving, that the subject is complex.

Our problem solving pages provide a simple and structured approach to problem solving.

The approach referred to is generally designed for problem solving in an organisation or group context, but can also be easily adapted to work at an individual level at home or in education.

Following on from problem identification, structuring the problem is all about gaining more information about the problem and increasing understanding.

This phase is all about fact finding and analysis, building a more comprehensive picture of both the goal(s) and the barrier(s).

In order to be effective at problem solving you are likely to need some other key skills, which include: It is worth also considering our own view of what a problem is.

We are constantly exposed to opportunities in life, at work, at school and at home.


Comments Problem Solving Report

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